Shipping & Delivery Policy
Overview
This Shipping & Delivery Policy outlines how Pea Baby processes and delivers wholesale orders placed through peababy.com.tr.
All orders are handled with care to ensure timely and secure delivery to our B2B customers worldwide.
Order Processing Time
- Orders are processed within 2–5 business days after payment confirmation or account approval.
- Processing time may vary depending on order volume, product availability, and customization requirements.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We ship orders using reliable international and domestic carriers, including:
- DHL
- UPS
- FedEx
- Local and international freight forwarders
Shipping method selection depends on destination, order size, and customer preference.
Shipping Costs
- Shipping costs are not included in product prices unless stated otherwise.
- Shipping fees are calculated based on:
- Order weight and volume
- Destination country
- Selected shipping method
- All shipping costs are communicated and approved before dispatch for wholesale orders.
International Shipping
- We ship worldwide from Turkey.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Pea Baby is not responsible for delays caused by customs clearance procedures.
Delivery Time
Estimated delivery times vary by destination:
- Europe: 3–7 business days
- Middle East: 4–8 business days
- USA & Canada: 5–10 business days
- Other regions: 7–14 business days
Delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.
Tracking Information
Once your order is shipped, tracking details will be provided via email or through your account dashboard (if applicable).
Damaged or Lost Shipments
- If your order arrives damaged, please notify us within 48 hours of delivery.
- Provide clear photos of the package and products for assessment.
- In case of lost shipments, we will assist you in coordinating with the shipping carrier.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Pea Baby is not liable for delays or losses due to incorrect or incomplete address details.
Force Majeure
Pea Baby is not responsible for shipping delays caused by events beyond our control, including but not limited to natural disasters, strikes, pandemics, or transportation disruptions.
Contact Information
For shipping-related questions or special delivery requests, please contact: